Phone calls

Let a character make the call.

Confirming appointments and calling back people who asked to hear from you eats hours. Hand it to a character: it dials, says it is an AI calling on your behalf, confirms the time or books the next step, and gives you back a transcript and a summary. It only calls people you have a lawful basis to reach.

Open the Phone Calls tab How phone calls work →

How it works

Give it the number and the goal

Tell the character who to call, who it is calling on behalf of, and what to do: confirm the 2pm slot, follow up on a form, offer to reschedule.

It calls, on the clock

US and Canada numbers, 8am to 9pm in the person’s local time. The character discloses it is an AI in its first sentence and stops the moment anyone asks not to be called again.

Read the recap

When the call ends you get the transcript and AI notes: the outcome, action items, and whether they asked for a callback. A summary email lands in your inbox too.

Common questions

Is this cold calling?

No. Every call records why you may lawfully call that number, and cold-calling purchased lists is not supported. It is built for confirmations, callbacks people requested, and existing customers.

Can people call in instead?

Yes. Map a phone number to a character and it answers inbound calls too, then leaves you the notes. Set it up in your Workspace under Phone Calls.

How is it billed?

Answered minutes only, at the same 100 credits per minute as voice. Dialing, busy, and no-answer cost nothing.

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